Some Frequently Asked Questions..

Where are we located?

We are based at 21 Charter Street, Leicester, LE1 3UD.
Our opening hours are Monday – Friday 8:00 – 5:00

How long does Delivery take?

Plain Goods without Customization

Typically, plain goods are dispatched within 3-5 working days, unless specified on the product. Delivery is always sent next working day Tracked by ParcelForce

Customized Goods

Production time for personalized garments is 7-10 working days, we will always do everything in our power to get an order to you as soon as possible and will keep you informed of the estimated delivery date throughout the order process.
If your order is ready earlier we will dispatch it as soon as we can. Delivery is always sent next working day Tracked by ParcelForce

What is our Return Policy?

  1. You have 30 calendar days to return an item from the date you received it.
  2. To be eligible for a return, your item must be unused, in the same condition and in the original packaging that you received it.
  3. Your item needs to have the receipt or proof of purchase.
  4. You will be responsible for paying for your own shipping costs for returning your item.
  5. Shipping costs are non-refundable.
  6. If you receive a refund, the cost of return shipping will be deducted from your refund.
  7. Once we receive your item, we will inspect it and notify you that we have received your returned item.
  8. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  9. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Which Work Boots do I need?

If you’re struggling to find the right Footwear you can take a look at our ‘Guide to Choosing the Correct Safety Footwear’, which is an informative blog highlighting the key things to look for when purchasing your Footwear and deciphering what of the confusing bits really mean.
You can find the blog here.

What Head Protection do I need in my industry?

If you’re struggling to find the correct head protection for your industry we have created a short buying guide on key things to look for.
You can find the blog here.

How do I know which Gloves to buy?

Just like our Safety Footwear Guide, we have also created a Work Gloves Guide to assist you in finding the correct Gloves for the job, highlighting the key things to look for and solving what some of confusing bits actually mean.
You can find it here.

What do these S1P, S3, SRC codes mean?

Those codes are Safety Slip Ratings and they corrolate to have much protection that particular item of footwear offers.
To read what exactly they mean, we have created a short blog, you can read it here.
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